Basingstoke and Deane Borough Council - Case Study


Population to serve



About Basingstoke and Deane Borough Council

Basingstoke and Deane Borough Council is growing and transforming to deliver an ambitious council plan whilst keeping residents, businesses, and communities at the heart of everything they do.

The council serves a population of approximately 178,000 across 18 wards and has set an ambitious and aspirational shared vision to ensure that residents have high quality homes, jobs, leisure, and community facilities for decades to come.

Like many other councils, Basingstoke and Deane has multiple programmes and projects running in tandem, from those concerning digital transformation to climate emergency. In addition, the council is also facilitating several larger development opportunities to better cater for both local and prestigious businesses within the area, as well as beginning a village-style housing development for residents.

What was their challenge?

Basingstoke and Deane previously applied a basic approach to project management based on Prince 2, utilising common tools such as Excel and Word to document and report programme and project progress.

This was not always applied effectively, leading to inconsistencies when reporting, planning, and controlling projects. As the number of programmes and projects increased and grew in complexity, so did the necessity for a more comprehensive, standardised, centralised, and transparent programme and project management approach.

The need for delivering consistently formatted, regular highlight reports to corporate programme board was increasing. These began as Word documents on SharePoint, then through to Excel spreadsheets, so a systematic reporting method needed to be found, agreed on and understood by all stakeholders involved.


What was the solution?

In 2019 with a new director in place, amongst other new staffing changes, the council recognised the need to establish a Corporate Programme Management Office (CPMO) to standardise programme and project project-related governance processes and facilitate the sharing of resources, methodologies, tools, and techniques, supporting the Council and providing assurance to senior leaders and members.

The Transformation and Improvement team transitioned into the CPMO, undertaking a review of current PM approach and generating a road map to centre of excellence. This led to the creation of a new CPMO framework, approach documents and techniques based on APM methodology.

The council identified early on that bringing in a proprietary project management tool would help support and reinforce the newly established CPMO framework, so an initial phase of research via the digital marketplace, including demos, calls and further exploratory work began to find the right system.


Why Verto?

After review of three similar software systems, Verto was the best match for Basingstoke and Deane’s Project Management tool requirements. It also appealed to the CPMO team with its capabilities including single sign-on, the flexibility to configure the system to align to the newly created CPMO framework and the reporting for transparency of progress to senior leaders and members.

With Verto, the council and their managers have complete control over the projects and programmes they are running. The Governance processes built in are easy to use and made sense for their move into the APM style of project management, which was one of the main drivers of Verto’s success with Basingstoke and Deane. Finally, the report creation via Verto was both cost effective and easy to generate.

Basingstoke and Deane

“We’ve had tremendous cooperation from the report-writing team, and the support team throughout our entire journey”

Martin Coles, Project Manager, Basingstoke, and Deane Borough Council

With the initial platform in place, it soon became apparent that the system was going to need to grow as various new pieces of work surfaced that required additional innovation using Verto features for the CPMO to deliver effectively.


Plans for the future

Verto is a system that has been allowed to grow and expand as the council has needed, with incremental additions being added or developed specifically for them as required. It has got to a stage where the development side of the work is well in advance of the deployment side but by being ahead of the curve, when there becomes an immediate need for a new piece of functionality, it is often the case that the tool is already developed ready to be taken advantage of.

Originally, Basingstoke and Deane opted for basic controls around stage gate governance for project and programme management, along with highlight reporting and were just considering performance management tools. However now with a dedicated team in place, they are looking to expand their use of Verto and are looking to build on the existing performance management tool to create a bespoke option to enable the council to achieve their aims.

The team at Basingstoke and Deane still have lots of innovative ideas for scaling up their platform features like benefits management and dependencies. The CPMO team are now ensuring everyone in the team are knowledgeable in Verto configuration, by developing a set of training manuals and training sessions, making sure the system is providing the data and flow of information in the way people have come to expect and stakeholders are used to seeing.

The Challenge Behind System Implementation

The Challenge Behind System Implementation

Implementing a new system can be exciting, but daunting if it doesn’t quite come together for your organisation. It’s all about finding synergy between your people, processes and the technology identified. So here’s how Verto 365 breaks down the barriers to make that a reality.

Finding the Balance

It’s not enough just to invest in a great platform. Your system needs to work for your internal processes, your company structure, and perhaps most importantly, your people. Finding this balance is important and each component has to gel in order to make it work. 

Meeting your Process Needs

Probably the first thing you’ll consider when looking at implementing a new system is whether it can fulfil your company processes better than your current system. Here you’ll need to consider:

  • What features does the new system have?
  • How do all these features work together?
  • To what extent can users collaborate with each other?
  • Will it enable you to make company processes more efficient?
  • What benefits will it actually bring to your organisation?

Verto 365 is a work management and collaboration platform that works both from a browser, featuring dynamic dashboard functionality and new features that make the process of managing projects simpler and more logical for everyone, and importantly it now fully integrates with Microsoft Teams, coming with all the same features and tools. Think interactive gantt charts and Kanban boards, alongside reporting and benefits tracking, all for use within your MS Teams platform. 

Meeting your People Needs

 In order for your new system to benefit your organisation, it has to suit the working styles of its users. Here are a few things to consider:

  • What tools and methods are your people used to using?
  • Are there any existing processes that could be streamlined with the new system?
  • To what extent do your people need to collaborate?
  • To what degree will your people make the most of the system’s capabilities?

Integration is key to get right for your people to maintain their flow of work. A break in activity to navigate to another system to perform the simplest of tasks is annoying and takes people out of productivity. This is why apps that fully surface within popular collaboration platforms such as Microsoft Teams are performing so well, as everything can be done from one single platform. 

Verto is Improving the Microsoft Teams Offering

Here at Verto, we’ve directed our attention to joining our system with the MS Teams platform completely, in order to improve what it can do for the benefit of all the users spending so much time on the platform. 

Verto 365 embeds into Microsoft Teams, expanding the functionalities within MS Teams. As a small and agile company, Verto are one of the first organisations to exploit the new opportunities that Microsoft’s deep integration abilities now offer, and by simply asking, “why not?”, they have re-designed Teams into a fully functioning project, programme and work management platform to bring ease and simplicity to organisations’, often complex, working practices.

It is true ‘integration’ meaning MS Teams users can expand what their system can do, making use of Verto’s tools within Microsoft Teams itself. When using Verto 365, you won’t even know you’re using Verto, but rather a radically upgraded version of Teams.

Seamless Integration

Verto’s fusion with MS Teams creates a version of Teams equipped with a range of work collaboration tools. Instead of running two separate systems (Teams and your work management system) Verto 365 enhances the existing MS Teams system with all the tools you need to work collaboratively. The end result: one system that does everything.

Working from one system removes so much of the lag and blockage caused by flicking between two. Utilising a range of tools and functions that work in tandem with each other saves everyone time and effort. Forget importing data from one into the other, with Verto 365, it’s all there in MS Teams.

Perhaps one of the biggest issues with new system implementation is getting your people to adopt it. Organisations often struggle to understand how their tech works, but this issue is negated with Verto 365. No need to learn a system from scratch, all that’s needed is to explore the new features of MS Teams that Verto 365 provides. 

Get in touch today to take advantage of what Verto 365 can do. 

Making the Most of the Systems you Have

Making the Most of the Systems you Have

In a world where digital maturity is expected, it’s no wonder that so many new apps and platforms promising to improve the way we work, from productivity to managing accounts, are emerging to help organisations transform in an ever-increasing digital world.

The issue is, which do you choose for your organisation?

Assessing your Needs as a Business

Focusing on macro, micro and internal factors when structuring any part of your business is a sensible route to being able to identify your strengths, weaknesses, opportunities and threats (SWOT).

Macro factors might not have been a consideration for something so specific as sourcing a new app or platform before the pandemic. However, we now know that being able to collaborate with colleagues via video functionality is an everyday occurrence, and vital for the progress of daily activities. So, ensuring our collaboration tools are proving successful for hybrid working teams in all their guises is high on the agenda.

Micro factors also play a part when considering your sector and industry competitors:

  • What are others within my industry using?
  • What are the next big trends in digital?
  • Is my sector experiencing a shift in behaviour or structure?
  • Who are the dominating players?

And obviously, internal factors will have huge impact on the decision:

  • What platforms are already in use?
  • What free apps are the individual users installing?
  • How do departments interact with each other
  • What challenges are there in gathering data simply?
  • What does the organisation want to achieve?


We’d like to introduce you to our new integration that is set to aid collaboration across a wide range of working styles – Verto 365 for Microsoft Teams. And here’s how it can benefit any organisation:

“Integration” isn’t a new word or piece of terminology, but it can be interpreted in different ways to different people. Microsoft’s suite of office tools is used widely and often and it isn’t much of a stretch to consider that at some point every organisation in the world has used a Microsoft product, even if it’s a simple Word document. But when we look at their complete range of office solutions, and how they function with each other, we can start to see the true meaning of an integrated digital ecosystem.

Microsoft Teams has seen dramatic uptake since the start of the pandemic because it seamlessly allows for collaboration methods between teams of remote workers. Now that people are so used to being on MS Teams and spend so much of their day within the platform it makes sense that MS Teams apps are emerging to allow you to do more from within the one platform.

Verto 365 is a work collaboration platform that brings people, teams and organisations together to effectively and logically manage programmers, projects and workstreams of any size and complexity. Verto 365 is a Microsoft Teams app that fully surfaces within MS Teams, meaning all the features and functionality you have within Verto 365 via a web browser, you can now also achieve directly from within MS Teams without having to leave the platform for anything, even to sign in.

What integrations and automations allow for is the reduction of a break in workflow, which leads to improved productivity providing workers with more time. Apps that provide true integration go one step further by leaving their egos at the door and allowing for complete system integration where there isn’t a need to leave the platform you’re in, to use all the functionality of another system. 

Single sign-on functionality is another method used to maintain the flow of work where there is no need to login to the app you are using within Teams. It’s all done automatically to make your workflow easier.

System implementation

The challenges of new system implementation can also be addressed by nurturing a digital ecosystem within your organisation:

Integrating with an existing system doesn’t tend to put people off in the same way as bringing in a new tool that looks different and has unfamiliar configurations and workflows. Those who are used to a certain way of doing things may not need to completely change their old processes and procedures when they can implement a new app that rests within a legacy system. Those who are reluctant to ‘buy-in’ to a new system may have a softer introduction if they can view and use the new tools within an existing legacy platform they are already familiar with.

A new set of digital tools may also be a struggle to learn for some within the organisation but with a carefully selected platform that has the ability to introduce additions as needed and provides flexible customisations can ease the pain point to extinction.

Routes to interact more seamlessly with other departments to identify dependencies or generate same format reporting methods can be attractive but setting them up can appear daunting. Therefore, a consideration of the new app or platform should be the support they provide. Where is the support team based? What does the ongoing support look like? A sales team that initially won you over is unlikely to be the same team that helps you link your HR dashboards to the finance departments.

Final Notes

It can be appealing to invest in a new system, and is often the right choice. So, look to your company and decide whether your legacy systems can do more for your organisation, like Microsoft Teams, and enhance the way you operate by implementing a fully integrating app, such as Verto 365.

Verto Drop-in Session 25.02.2022

Register to gain access to the drop-in session today!

Register to gain access to our Verto drop-in sessions. These sessions are designed to allow you to set the agenda. Drop in anytime between 10:00 and 12:00 on the last Friday of each month where you will have the opportunity to ask the Verto team for any help, support and advice.

Verto Drop-in Session 28.01.2022

Register to gain access to the drop-in session today!

Register to gain access to our Verto drop-in sessions. These sessions are designed to allow you to set the agenda. Drop in anytime between 10:00 and 12:00 on the last Friday of each month where you will have the opportunity to ask the Verto team for any help, support and advice.

Shifting strategies after a global event

Following COP26, businesses will be feverishly re-writing their 5-year plans to include many of the new promises made by global leaders. In the following blog, we identify how large organisations, industries and government departments can manage a shift in focus to help meet wider governmental priorities.

COP26 isn’t the only reason businesses spanning wide industry sectors might be re-thinking their organisational objectives this year. 2021 was the year of recovery, understanding, new beginnings, work-style-shift, innovation, and unfortunately for some, defeat. 2022 and beyond will want to see operations begin to grow and mellow after the rocky ride we’ve all just experienced.

But now comes, arguably, the ‘priority of priorities’; the health and wellbeing of the planet is not just a social issue, but a political one. And organisations that don’t make some amends to their existing goals in favour of protecting the planet from future harm might well see their customer base dwindle as its importance rises and becomes a ‘front and centre’ issue with the world’s population.


Local government organisations:

Local Government organisations are unique in that they face similar challenges to each other, such as social care, education, general wellbeing of the local population, housing, transport etc. However, based on where in the country they are positioned, the environmental challenges they face might be dramatically different, along with some social and economic factors that might also require specific consideration.

Richard Godfrey explains in his webinar, Generalisation kills clarity, how a digital strategy with no direction on how to identify specific obsticles and deliver a plan to overcome them, means nothing. And this is true of a Local Authority organisation. A deep understanding of their local landscape is required and being aware of triggers, weather warnings or just being prepared for a sudden disaster is a must to mitigate crisis situations for maintaining the safety of residents within a particular area.


Central government organisations:

The scale and complexities of Central Government make shifting priorities more of a daunting prospect for disparate departments to align and co-ordinate on. Tracking the progress of smaller agencies and developing robust communication plans for internal alignment as well as for building external confidence requires careful planning and sign-off from various stakeholders. And project managing within strict timelines and frameworks, all happening while the nation watches your every move with great expectation, takes a certain set of skills and an incredible amount of bravado.


The private sector:

Private sector organisations have particular expertise to be proud of, that make them stand out from the crowd and that maintain their competitive edge. Changing their direction as a result of a global movement like COP26 might require significant transformation. Aligning with the government’s plans, while also achieving their own, might require a complete reimagination of their unique selling points, specifically within industries such as utilities, engineering, and construction industries, to name a few. If their company history is fast becoming obsolete, it might be a time of ‘innovate or die’, a challenge that has faced other businesses famously, such as Kodak and BlockBuster, who didn’t pivot fast enough to their detriment.


How Verto 365 can help:

The Verto 365 platform has grown from initially providing customisable and flexible tools specific to the project and programme management industry to becoming a complete work management solution that brings together remote teams of workers, handles complex tasks and activities within major project work and all manageable from within Microsoft Teams.

Verto 365 fully surfaces within Microsoft Teams, providing you with tools such as completely flexible dynamic dashboards for instant and real time snapshots of projects in detail or programmes as a whole. Gantt charts are interactive, easy to manipulate and help to map out progress and timelines in minute detail if needed. Kanban boards, calendar views incorporating risks and issues and full project management operations such as time, resource, and performance management can be performed all from within your MS Teams window.

Verto 365 understands many business challenges faced by companies, and molds to the exact requirements of any organisation of any size.

For larger, complex tasks, it can be tailored to suit the following, non-exhaustive, list of strategic processes, often needed when pivoting away from the original objective:

  • Crisis management – Tactics to co-ordinate information can be stored in one place for easy access when it’s needed. Activation tools are used to facilitate the coming together of teams and support when required. Report easily to understand severity levels, cost of impact, or anything that provides useful analysis and learnings for the next plan. And audit the process to maintain records in one format, from one single place.
  • Planning for change – Generating buy-in from all senior staff members requires a business case that’s going to hold up in all strategic areas. With Verto 365 you can easily scale up as needed and tweak to act in the way that best suits your processes. Make it work for you.
  • Local initiatives – A little from many goes a long way, so when devising initiatives for community members, plan your communication and activities to encourage larger numbers of sign-ups within Verto 365 for maximum effect.
  • Programme management – All projects can be managed within Verto 365, which can then be managed from a programme level. Take stock using dynamic dashboards, see a snapshot of all projects and their progress, any risks, track finances, and map next steps in a way suits all stakeholders.
  • Reporting – Specific reports can be built so that, with a click of a button, the most up-to-date information you need is with you in a format that appeals to everyone who needs it. With all data in one central repository, analysing what matters is simple.
  • Stakeholder management – Track the ideas and aims expected by each of your stakeholders. Build specific dashboards that provide each stakeholder with just the information they are interested in quickly, and offer them their data in real-time whenever they request it.
  • Project management in any way, any style – Make Verto 365 work for you and your organisation. It can be built to support your team and their existing processes.
  • Bringing multiple organisations together and reporting in one single framework – Working across departments, capturing information in one central repository, and reporting in single formats and can be scaled up to include external agencies and even different organisations who need to work together for certain projects.
  • Strategy planning – Bring together the organisational goals to suit the direction of travel for all departments. Align with the whole business, plan your strategy, deliver your project work, and grow your business all within Verto 365 directly from within Microsoft Teams
  • Transformation and innovation management – Large projects that aim to deliver change within a company can be organisaed with Verto 365, however complex the transformation. Information, data, files, team members, tasks, activities and plans can all be kept on track for successful innovation within your organisation using Verto 365 within Microsoft Teams.


Managing a change in direction requires buy-in from the wider workforce and a strong strategy that involves all business functions. Tools such as Verto can be designed to work in the way your business requires for new goals to be achieved and productivity to soar.

Warwickshire Council use Verto to achieve collaboration

Who are Warwickshire Council?

Warwickshire is located towards the heart of England. Containing famous historical towns, it’s nestled just outside of The Cotswolds’ area of national beauty to the south, and big, bustling Birmingham City to the West. The journey for Warwickshire Council has been that of the tortoise. Slowly and steadily they have been moving towards a more robust and strategic framework to make valuable and sustainable change in the way they achieve the goals they have set for their area.  Working with Verto throughout has allowed the platform they chose to grow with them, through their project development and as an organisation.

Their Challenge

Warwickshire Council needed to shift towards a new mindset in a gradual way and Verto allowed them to start small and have it expand as they added more of their project information in, rather than a sudden organisational shift.

Initially, the Council was finding it increasingly difficult to run projects and initiatives proficiently while using a mixture of systems that didn’t connect with each other. This caused a lack of governance and accountability across the workforce. The systems in place at Warwickshire were disjointed, they weren’t providing the data needed; a lack of transparency of any savings resulting from project outcomes, for example, or an understanding of the progress being made from project to project.

Furthermore, all reporting was subjective. Spreadsheets were used to contain the bulk of the data needed, which were found to be an out of date and an almost never accurate system. Project management documents and governance reporting was light on the ground and databases were manual and used to make the detail fit.

Our solution

Verto initially demonstrated to a small team of business analysts with project management experience, showcasing a traditional set of PM tools that allows all project activity to be recorded in one place and in a single format. This led to Warwickshire being able to define a business case for Verto and then spend time testing the system to make sure it could fulfil their needs. Since then, Warwickshire have steadily developed their Verto site, adding and building the elements needed one step at a time.

They initially prioritised the adding of revenue-generating project information into Verto. One of the main challenges that any local authority faces is funding, so it was important to show stakeholders that the money spent was generating successes, even in the early stages. Warwickshire then began re-directing new, and small, project activity over to the new system.
There were a few larger, historical projects, that were far too cumbersome to warrant a move across. Therefore, Warwickshire benefitted from Verto’s ability to stick to their pace while they continued to outgrow these large projects on old systems. Now any new projects, however large, begin their life and are managed throughout, in Verto.

The system was built as tools that the wider team could pick up and maintain. Projects now move through gateway stages as they progress from a proposal, to a gateway group who scrutinise and develop the plans into working activities. Only then is a project manager assigned. During the live stage of the project, deliverables are managed 100% through Verto and once the project is completed, any financial benefits can move into benefits realisation and be fully reported on.

Verto built a system where data inputted at the front end was automatically allocated to inform the right teams of people at the right time. The layered template is malleable and customisable so the person inputting the data could easily direct information using Verto’s intuitive configuration.

The Warwickshire team also take advantage of the detailed, customisable reports, that they themselves generate, as a result of the information Verto now possesses.

The benefits

Verto has now been rolled-out out across the whole organisation, from having a handle on projects such as those to set-up new teams, right through to large transformational huge-scale, huge-investment programmes. Recent projects, powered by Verto, have been focused on their Covid response. They have built custom reports, directly for use by their Cabinet, to show how they have been tackling the pandemic within the area.

Since implementing Verto, the group of Directors at Warwickshire now have a much better handle on project work happening across the organisation and their own departments have better focus on benefits, risk, assurance, and governance. In November 2020, after showing consistent gains in time-saving efficiencies, financial benefits and hitting repeated organisational goals, a fully-fledged project Management Office (PMO) team was created as a direct result of the work with Verto.

Warwickshire County Council Logo

“Verto has enabled a joined-up project management framework, supported by a PMO, with knowledgeable staff in place who understand where upcoming pressures are likely to be, and up-coming savings are likely to be, allowing a much better future-view of the business”

Vix Watson, Business Analyst at Warwickshire Council

Future plans

The next steps involve two parts. The first is to further develop the internal systems and processes, using more of Verto’s functionality over time to build out the system to take on more. The second part is training the wider workforce to be more self-serving to generate reports, create dashboards and store information.

Robust resourcing and performance management elements, are needed, to support the ability to assign staff members to projects, track their time spend against project outcomes and audit effectively.

Project-wise, once the wider team have been fully trained on using the system operationally, they will import larger capital projects (major building schemes) into Verto for complete end-to-end management of every new project. All data captured on huge csv spreadsheets in the future will automatically filter through into Verto, such as data-heavy projects and government-funded programmes. Also, financial strategy functionality, including savings, that are linked to projects will be tracked and monitored as part of the project outcomes through Verto.

New user announcements 2021

Welcome Page Header White

Verto are pleased to welcome and reunite with many new partners during 2021

Much of 2021 has seen organisations work closer together to share best practice for the benefit of industry and each other. Whether it be the impending formation of ICSs or simply to aid collaborative benefits that help to drive transformation forward within their sectors.

Thanks to these improved collaboration efforts, we have found our Verto platform, and now Verto 365, being recommended across businesses and we are delighted that so many clients have joined our community in such a friendly way.

2021 - New clients

Central Government

Department for Business, Innovation & Skills (Beis)

BEIS is a ministerial department, supported by 42 agencies and public bodies.

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UK Research & Innovation Logo
UK Research & Innovation Logo
Central Government

UK Research and Innovation

UKRI signed a new 3-year contract with Verto, which sees a significant increase in users across their Councils and member organisations.

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Arden & GEM CSU

Arden & GEM CSU have a strong background and passion for integrated working across the social care, voluntary, community and health sectors.

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London Borough of Havering

The London Borough of Havering serves to operate for the local area of Havering, offering information and online services for local residents, visitors and the business community.

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NHS Oldham CCG

Oldham CCG is a membership organisation with a vision is to improve health and healthcare for the people of Oldham by commissioning the highest quality healthcare services, provided near to the patient, in an integrated fashion and representing best value for money.

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NHS Counter Fraud Authority (NHSCFA)

The NHS Counter Fraud Authority (NHSCFA) is a health authority charged with identifying, investigating and preventing fraud and other economic crime within the NHS and the wider health group.

As a health authority focused entirely on counter fraud work, the NHSCFA is independent from other NHS bodies and directly accountable to the Department of Health and Social Care (DHSC).

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Central Government

Arts Council England

Arts Council England champion and develop art across the country to develop creativity and culture. By nurturing connections, they aim to see creativity flourish within the creative sector.

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Cambridgeshire Community Services NHS Trust

Providing quality care services to Cambridgeshire residents and the surrounding area, to ensure people live healthier lives with the care they need close to home.

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Black Country Healthcare NHS Foundation Trust

Black Country Healthcare NHS Foundation Trust works together with the community to achieve happier, healthier lives.

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Cheshire & Wirral Partnership NHS Foundation Trust

Cheshire & Wirral Partnership NHS Foundation Trust works in partnership to improve health and well-being by providing high quality, person-centred care.

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Local Government

Oldham Council

Oldham Metropolitan Borough Council is the local authority of the Metropolitan Borough of Oldham in Greater Manchester, England.

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Local Government

Walsall Council

Walsall Council, formerly Walsall Metropolitan Borough Council was created in 1974 to administer the newly formed Metropolitan Borough of Walsall.

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Local Government

South Yorkshire Mayoral Combined Authority

The South Yorkshire Mayoral Combined Authority is the combined authority for South Yorkshire in England, with powers over transport, economic development and regeneration.

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Verto now available on the G-Cloud 12 framework

Verto now available on the G-Cloud 12 framework

Secure Cloud Document Storage 2

What is G-Cloud? 

The UK Government framework, G-Cloud, is an initiative targeted at easing the procurement of supplier cloud-based solutions by public sector organisations in the UK.

G-Cloud compliant software and cloud-based systems that are part of the framework enable the UK public sector to access a wide range of services offering the latest technology amongst other benefits.

The public sector can use Digital Marketplace for a list of all approved suppliers.

Verto is a UK Government G-Cloud Supplier 

Verto has again successfully completed the G-Cloud approval process and is now available as part of the recently published G-Cloud 12 framework. 

Verto is available under Lot 3, Software as a Service.

Find Verto in the Digital Marketplace here: Verto G8

Working with Herefordshire and Worcestershire Sustainability and Transformation Plan

Across Herefordshire and Worcestershire, health and care organisations are committed to always providing safe and effective services, however the way some services are run may need to change. This is because they have a growing population and rising demands on services, and they must make sure they can do the best they can with the resources available.

Due to the size of the challenge, health and social care bodies in Herefordshire and Worcestershire (and across the country) are working together to help make sure the NHS is safe and sustainable for the future. This is called the Sustainability and Transformation Partnership (STP) which is essentially implementing the NHS’ Five Year Forward View.

The Herefordshire and Worcestershire STP comprises of several footprint organisations, Worcestershire County and Herefordshire Councils, NHS Redditch and Bromsgrove, NHS South Worcestershire, NHS Wyre Forest and NHS Herefordshire CCGs, Worcestershire Acute Hospitals, Worcestershire Health and Care, Wye Valley, 2gether Foundation NHS Trusts, 4 Primary Care Collaborations in Worcestershire (covering 64 practices) and the Taurus GP Federation in Herefordshire (representing 24 practices).


Population to serve


Population increase over the next 10 years


GP practices

What Herefordshire and Worcestershire STP wanted to achieve

To achieve their aims, the Herefordshire and Worcestershire STP are delivering a number of transformational programmes of work across several priority change areas. These programmes require project teams from each member organisation to work together at local and regional level, sharing information and reporting on progress to their Boards and Committees as well as the NHS England. To achieve this, they needed a Cloud based programme and project management system which everyone could access to share information to enable collaborative working, and which could also support mobile and agile working.

The STP also recognised that trying to manage their programmes on spreadsheets and word documents was a very manual and time-consuming process, that made visibility of an up to date, single version of the truth extremely difficult to achieve. File sharing tools could not support their requirements, so a new collaboration platform was needed to allow local projects to be managed and reported on by member organisations as well as project teams to jointly work on shared projects and programmes.

As the Verto system was already widely used across other NHS and Local government organisations, a development partnership was set up between TMI Systems and H&W STP to create a regional solution which could support this new way of working.

Collation of the information across these programmes for reporting purposes took several days. The STP required a way to record real-time information and ultimately generate click of a button reporting.

They wanted to be able to accurately track the progress of each project and programme of work to ensure improvement in services for their population were delivered in a sustainable cost-effective way.

How Verto are helping Herefordshire and Worcestershire STP achieve their goals

The H&W STP PMO and TMI are currently working on the reports to share and pull programme information together across the organisations in the STP footprint to facilitate a click of a button reporting, saving several days effort.

  • The flexibility of Verto means that the STP can create a work flow and subsequent programme reporting that meets their specific needs.
  • All the organisations within the STP can be connected to Verto via a shared view called Vertogrid.
  • In addition, these organisations can also use Verto for their local programme management.

“With the flexibility of the Verto system, developing our local instances in partnership with TMI has enabled the development of a virtual team across organisations within our Health and Care System. This is key for the future in terms of integrated working and system development.”

Ali Roberts, STP Programme Manager – Herefordshire and Worcestershire

The benefits Herefordshire and Worcestershire STP are seeing

Šorena Maguire, Programme Officer, uses Verto for management of the STP programmes as well as those of three Worcestershire CCGs.

The Executive support of Verto at the CCGs helped to achieve full organisational buy in. The CCGs delivered briefings to all staff which were led by the Executive teams and the Programme Management Office to ensure everyone knew why the new approach to programme management was changing.

As with the STP, NHS Redditch and Bromsgrove, NHS South Worcestershire and NHS Wyre Forest CCGs were also using spreadsheets and word documents to manage their projects and faced the same challenges, so they too chose to streamline their processes and work to achieve standardised reporting via project Highlight reports produced on Verto.

“The greatest benefits of Verto are the ability to share, view and edit programme information without fear of losing anything, instead of multiple spreadsheets and word documents, there is a single view of information that is entered in the system and saved automatically.’’

‘’The TMI staff are always quick and helpful when responding to queries, which is refreshingly different – there is no automated queuing!’’

Šorena Maguire, Programme Officer, Programme Management Office – NHS Redditch and Bromsgrove, NHS South Worcestershire and NHS Wyre Forest CCGs

The CCG uses Verto to deliver and track their financial recovery programmes and are developing automated reports for the CCG Financial Recovery Board.

TMI continue to work with Herefordshire and Worcestershire STP, together we are developing an executive dashboard and intend to make reporting required by the STP and the regulator less labour intensive, standardised with the most up to date, relevant information.

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