Key Account Manager 

Location:

Hybrid

Team:

Commercial

Report to:

Commercial Director 

Why We Do What We Do

We are driven to make UK public sector programmes efficient, successful and promote accountability.

Vision Statement

Our vision is to become the leading provider of programme management solutions in the UK public sector, setting the standard for excellence and efficiency that transforms how projects are planned, executed, and evaluated.

Mission Statement

Developing innovative, intuitive and impactful programme management solutions tailored to the unique needs of the UK public sector, we enable teams to deliver transformative change with efficiency, accountability and measurable value.

Our Company Values

  • Customer Centric
  • Trust and Integrity
  • Candour
  • Empowerment and Teamwork
  • Innovation and Continuous Improvement
  • Inclusion and Respect

Verto is a fully configurable portfolio, programme and project management solution with over 100,000 users across the UK public and private sectors.

Verto ensures consistency in project delivery, reduces administrative overhead, and fosters a culture of data-driven decision-making. Verto is designed to grow with a client’s business, enhancing project management maturity while simplifying operations, making it the ideal solution for organisations looking to streamline and succeed in project delivery.

We have a growth strategy that is focused on increasing sales, implementing a targeted marketing strategy, and delivering a strong support model for current and future clients.

We work with clients who require a more consultative approach, we provide advice and guidance, not just on the software, but on best practice and helping to streamline their processes. These engagements require an increased level of support and nuanced stakeholder management to meet the clients’ expectations.

Job Brief

As a Key Account Manager at Verto, you will be responsible for managing and developing relationships with our circa 100 current public sector clients.

Your primary goal is to maximise retention by driving high customer satisfaction, improving utilisation of our platform, and identifing opportunities to expand accounts through effectively up-selling and cross-selling where possible. You will work closely with the Client Success team to drive product adoption and enhance the overall customer experience.

Responsibilities

The successful candidate will be responsible for:

  • Account Management: Develop and maintain strong relationships with key stakeholders across the public sector client base, ensuring a deep understanding of their needs and challenges.
  • Upselling & Expansion: Identify opportunities to expand existing accounts by recommending additional features, modules, or services that align with client objectives.
  • Customer Success Collaboration: Partner with the Client Success team to enhance client engagement, drive better utilisation of Verto’s platform, and ensure a seamless customer journey.
  • Performance Tracking: Monitor client usage data and key account metrics to proactively identify opportunities for growth and areas requiring support.
  • Customer Advocacy: Serve as the voice of the customer within Verto, providing feedback to the product and development teams to drive continuous improvement.
  • Retention & Renewals: Work towards increasing customer retention by proactively addressing any concerns and ensuring a positive experience throughout the customer lifecycle.

Skills & Experience

The successful candidate will ideally possess:

  • Proven (3-5+ years) experience in account management, customer success, or sales within a SaaS or technology-based environment.
  • Strong understanding of public sector organisations and their procurement processes.
  • Ability to identify upsell opportunities and drive revenue growth through relationship building.
  • Excellent communication and presentation skills, with the ability to influence key stakeholders.
  • Data-driven mindset with experience in analysing client usage metrics and formulating action plans.
  • Ability to work collaboratively across departments and manage multiple client accounts effectively.
  • Experience with CRM tools (e.g. HubSpot) and familiarity with customer engagement strategies.

 Additionally

  • Candidates must have a car and a full UK driving licence
  • Some UK travel will be required
  • Job Type: Full-time, Mon-Fri – 9am-5:30pm
  • Private pension scheme
  • Annual Leave: 25 days
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We’d love to hear from you!

At Verto, we’re all about bringing on people who are passionate, resourceful, and have a strong sense of integrity. Even if your experience doesn’t match the exact qualifications in the job description, don’t let that hold you back—what you bring to the table is what truly matters. We value fresh perspectives and the courage to challenge the status quo. If you think differently, have an unconventional career journey, or simply want to make an impact, we want to hear from you.

Apply Now