Verto: Supporting Integrated Care Systems at Eastern Cheshire CCG

 

 

Our case study on Eastern Cheshire CCG shows how Verto has improved digital collaboration by streamlining their processes and documentation, enabling a single view of programme information; this has simplified their reporting management systems, including instant visibility of its project performance and the ability to generate high-quality reports, including its Board Assurance Framework, with one click of a button. 

“Working with the Verto team has been brilliant – they have such a great ‘can do’ attitude. They are so responsive, listening to our ideas
and challenges and finding solutions so the system really works for us.  One of the key factors in choosing Verto was that it was in use at NHS West Cheshire CCG so we could see in detail how it was working and how good it was. West Cheshire were very impressed with the system and support.  In particular, we could see how using VertoGrid would enable us to run programmes and reports cross-oganisationally whilst retaining all the individual configuration of our own system. For us this was the best of both worlds and, combined with its ease of use and depth of functionality, it wasn’t a difficult decision”.

Adam McClure, PMO Manager for NHS Eastern Cheshire CCG

Read the full case study here http://bit.ly/2Wb61w5

 


Why sharing programme data is a key component to Sustainability Transformation Partnership success

 

Sustainability and Transformation Partnerships (STPs) have forged between local NHS organisations and councils in 44 areas covering the whole of England, with the aim of improving public health and care for users in each individual area. This is a big step towards providing appropriate, community-focused health and social care adapted to the needs of populations living in each area across the country, but it is also a major challenge to plan and implement.

 

 

The role of the NHS and local government: working together 

STPs bring together NHS organisations and Local Authorities to draw up proposals tailored to specific local populations and their health and care needs. Drawing on staff experience, the expertise and observations of frontline workers and conversations with the communities that they serve, local NHS organisations can take their ideas and priorities to local councils and put plans in place to support local communities in an appropriate and collaborative way.

 

This collaborative approach aims at STP’s to incorporate the needs of an entire area into planning and policymaking. As with any collaborative approach, the challenges are obvious. Systems will need to be in place for sharing, viewing and analysing large amounts of data that focuses on different, and possibly conflicting, priorities. This data will not just come from two separate sources but from many different organisations and individuals.

 

Factoring in data

 

There is no doubt that STPs can be successful and collaborations are already in place with positive results.  There are clearly many component factors which will determine success, but at the heart of each individual plan, there needs to be a strong emphasis on collaborative programme and project management.

 

These programmes work best underpinned by a framework of data collection and data collaboration to enable individuals and organisations to make decisions based upon its findings.

 

This is easier said than done with the amount of information that needs assimilated. The challenge, of course, is not only to analyse and report on this information but also use it in practical ways that lead to plans that actually solve the issues within local communities. Easy and effective collaboration and integration leads to better data and better planning; therefore, the right tools and processes are vital.

 

Hereford and Worcester STP Case Study

 

Case studies on existing STPs are already showing how important that the right tools and processes need to be if these programmes are to see successful and efficient implementation. Hereford and Worcester STP identified the necessity of a functional and user-friendly digital collaboration system to help streamline processes and documentation, enabling a comprehensive overview of programme information with a single click.

 

The Hereford & Worcestershire STP involved using cloud-based project management software, clearly showing how good practice in these programmes relies on the right tools and processes and not just on individual commitment to change and improvement. The case study revealed that the success of the project stemmed from the ability to develop a virtual team across multiple organisations, which allowed for easy communication and data exchange across the entire Health and Care System.

 

Specific achievements highlighted in this case study include:

 

  • The ability to allow CCGs to deliver briefings to all staff regarding changes to programme management
  • A streamlined process to simplify and clearly communicate the vast amounts of sharable data, rather than only sharing individual spreadsheets and Word documents
  • The opportunity for all team members to share, view and edit programme information via a centralised, “single-view” platform

 

Too often, the work of the NHS and local government experiences setbacks, not from lack of knowledge or political willpower but from the sheer amount of data and number of people involved in making significant changes to existing systems. The importance of using the right technology does not often receive priority, but when it comes to planning and implementing complex, data-driven changes of the type being employed in these STP programmes, this technology can make a significant impact.

 

To see what Verto can do to improve the outcomes of your existing project management techniques, contact us at info@vertocloud.com  or +44 (0)118 334 6200 for a demo!

 

 

 

 

 

 


Herefordshire & Worcestershire STP Case Study

Our case study on Herefordshire & Worcestershire STP shows how Verto as improved digital collaboration by streamlining their processes and documentation, enabling a single view of programme information; this has simplified their reporting management systems, to a single click.

“The greatest benefits of Verto are the ability to share, view and edit programme information without fear of losing anything, instead of multiple spreadsheets and word documents, there is a single view of information that is entered in the system and saved automatically.’’

Šorena Maguire, PMO – NHS Redditch & Bromsgrove, NHS South Worcestershire & NHS Wyre Forest CCGs

Read the full case study here: https://goo.gl/1Zzatx


Programme Management Software that works for LEPs

The Leicester and Leicestershire Enterprise Partnership is recognised for excellent programme management. They are an award-winning partnership, managing millions of pounds of government funding for local initiatives. The LEP uses Verto to enable successful delivery across their programmes.

The Leicester and Leicestershire Enterprise Partnership (The LLEP) aim to make their region the destination of choice for successful businesses. To achieve this aim, the LLEP funds a number of projects and programmes through their own grant schemes.

Before implementing Verto the LLEP relied on Excel and Word documents, which meant that the PMO had no clear oversight across the projects.  In reality, this made it almost impossible for them to view all of the LEP’s outputs and outcomes in one place.

 

Manage and track programmes

The LLEP wanted to be able to easily track cost against original funding applications and proactively manage and report on each programme, to ensure that the agreed beneficial outcomes were delivered to the region.

The information in the system allows the LLEP to easily manage its budgets. Grant recipients can claim via Verto and the team can authorise claims quickly, which benefits both them and the organisations they fund.

Because the team only input data once they are saving a huge amount of time. Rather than searching through documents they can now see it all on one screen. With centralised and standardised data, they can also run reports at the touch of a button.

Reporting at the touch of a button

Verto Executive and Government Reporting provides essential accountability and evidence for each of the funded programmes. The LLEP has introduced reports that can be generated in a single click,

The LLEP recognised that they needed a more robust way to manage public funds and give them easy access to quality management information. Verto’s dashboard means the PMO team can easily see the status of all their programmes and projects. This is helping them prioritise their efforts and manage risk.

The LLEP now has all their programme data in one place, providing instant access to information on project progress, achievement and costs. There’s no confusion over version control or data sorting to achieve a clear situation report.

The team at the LLEP now have a clear view of each project’s whole cycle.  They can easily monitor and track risk and progress through to project delivery and monitor the outcomes. At any time, the team can easily see if a project is meeting its expected targets in terms of outputs, outcomes and spend.

The Leicester and Leicestershire Enterprise Partnership case study can be found here.

As well as the Leicester and Leicestershire Enterprise Partnership, the Black Country Consortium Limited also use Verto. If you’d like to discuss ways to achieve recognition for excellence in programme management for your Local Enterprise Partnership, please email TMI or call 0118 334 6200.  For more information visit TMI Systems and Verto.


Verto Case Study: working with Leicester and Leicestershire Enterprise Partnership 

Leicester and Leicestershire Enterprise Partnership (LLEP) is one of 38 local enterprise partnerships across England. LEPs are business-led partnerships between local authorities, the private sector, education providers and third sector organisations. They play a key role in determining local economic priorities and undertaking activities to drive economic growth and the creation of jobs in their area.

LEPs access funding to deliver their plans from a number of central government funds, from European Structural and Investment Funds, and from local partners and the private sector. They have to regularly report on their plans and progress to the Ministry for Housing, Communities and Local Government, to their other funders and local stakeholders.

LLEP aims to, ‘create a vibrant, attractive and distinctive place with highly skilled people, making Leicester and Leicestershire the destination of choice for successful businesses.’ To achieve this aim, LLEP funds a number of projects and programmes through their own grant schemes.

What LLEP wanted to achieve 

LLEP manages a number of different funding streams, grants, and projects. Prior to using Verto, all their project management data was recorded in Excel and Word documents.

This system could be challenging at times as it meant the PMO had no clear oversight across their projects. This made it time-consuming for them to show the totality of the LEP’s outputs and outcomes.

Their system also made teamwork and collaboration harder to achieve as the programme managers for each funding stream could not easily share their data.

The LEP wanted a system that would provide a more robust way to manage public funds and give them easy access to quality management information.

How we’re helping LLEP achieve their goals 

LLEP did extensive research into various project management tools before they invited organisations to tender to be their supplier. As Verto most closely met the requirements LLEP had set out, TMI won the tender.

We started out with a project inception meeting in May 2017 to discuss in more detail what the LEP wanted from Verto and to plan the timescales for installing the software and training their staff to configure the system. Verto went live in October 2017.

“The team at TMI are incredibly amenable. We’ve had, and continue to have, great support from them. Before we went live, if we had any queries or were stuck configuring a particular aspect of the system, we could always call our key account manager.  And Verto is brilliant. It has so much functionality we’re not even using yet.”  

Michelle Hodgson, Local Growth Fund Programme Manager, LLEP 

The benefits LLEP is seeing

The biggest benefit LLEP report is having all their programme data in one place. Verto’s dashboard means the PMO team can easily see the status of all their programmes and projects. This is helping them prioritize their efforts and manage risk.

Verto is also saving the PMO team a lot of time as they no longer need to input as much data or print as many documents. Rather than scrolling through spreadsheets and word documents to find the data they need, they can now see it all on one screen. And as their data is centralised and standardised, they can also run reports at the touch of a button.

The team are finding it much easier to track and monitor the projects they oversee as Verto gives them a clear view of each project’s whole cycle, from its inception to its conclusion. At any time, the team can easily see if a project is meeting its expected targets in terms of outputs, outcomes and spend.

This quality management information is allowing the LLEP to more easily manage its budgets. Grant recipients can claim via Verto and the team can authorise claims quickly, which benefits both them and the organisations they fund.

We continue to support and work with LLEP. They frequently review how they’re using Verto, through their cycle of continuous improvement. This is highlighting areas where we can develop the software and tailor it more to suit the specific ways LEPs work.

To find out more about how Verto can help your LEP please call us on 0118 334 6200 or message us here.


Verto Case Study: working with the West of England Academic Health Science Network

Verto Case Study: working with the West of England Academic Health Science Network

The West of England Academic Health Science Network (AHSN) is one of 15 AHSNs set up by NHS England to deliver significant change in the way the health and care sector identifies, develops and adopts innovation.

The West of England AHSN says of its purpose: ‘We are catalysts, creating the right conditions to facilitate change across whole health and social care communities, with a clear focus on improving outcomes for citizens.’

To meet this purpose they provide a range of support to the region’s health and social care sector. They help develop the very best care and experience for patients and the provision of best value services. Their priority has always been to involve their whole network, which includes all the NHS commissioners and providers and the universities of Bath, Bristol and the West of England.

The improvement West of England AHSN wants to make to its programme and project management

In March 2018, NHS England will renew it licenses for AHSNs. As part of this renewal process, the West of England AHSN wants to improve how it manages its projects.

The AHSN currently uses a paper-based system. And both their staff team and the projects they deliver are diverse. As a result, their projects are managed and reported on in different ways.

To improve this, the AHSN, in response to requests from its staff, is setting up a programme management office (PMO). The PMO team will develop consistent project management practices and support staff across the AHSN in delivering them.

As part of this change, the West of England AHSN knew they wanted to move to a cloud-based project management software system. They also wanted to be able to tailor the software to suit their specific needs and preferences. Having talked to other AHSNs and clinical commissioning groups about the software they use and their experiences with it, they chose Verto.

How we’re helping West of England AHSN deliver this improvement

We’re still in the early stages of working with West of England AHSN. Initially, we ran training with the new PMO team to show them how to configure Verto in line with their needs. They were then able to transfer their offline project data onto the new platform.

Once this build was nearly complete, we ran further training with the PMO so they can roll the system out to their wider staff team before it goes live in March 2018.

“It’s been challenging trying to build an online project management system that works for such a dynamic and varied organization such as ours. The Verto team has been a great support in our goal to introduce a system which gives a repository of information, supports our approach to reporting, and ultimately helps create the right culture to flourish in our delivery of some really ambitious projects across the West of England and further afield.”

Kevin Hunter, Patient Safety Programme Manager, West of England AHSN

The benefits West of England AHSN is expecting Verto to bring

The AHSN is expecting to see a number of benefits from their move to Verto.

Having one clear structure and a consistent approach to how they manage their projects will help them realize efficiencies and work smarter.

One of the ways they intend to work smarter is by using Verto’s instant messaging tool to cut down on the number of emails people in the project teams receive. Where appropriate, using messaging in place of email will make communication more timely and prevent threads getting lost in over-full inboxes.

Linked to this, Verto’s document store will allow the AHSN’s team to store all their project documents in one place. This will make it quick and easy for them to share information and find what they need. And Verto’s inbuilt document control tool means they will always be looking at the most up-to-date version of any file.

The AHSN have configured Verto to measure what they need. So with Verto’s clever reporting tools they can produce reports from the information they choose at the touch of a button. This is key as they need to report both internally and externally to NHS England.

Verto will give West of England AHSN a very clear and detailed view of all their projects. They intend to use this to hold people to account across the organization and improve governance at all levels. They also intend to use this robust data to give them an accurate understanding of what each project, and the different elements of each project, costs to deliver.

The West of England AHSN works in partnership with a number of organizations. Many of these organizations also use Verto. The AHSN is hoping that by using the same platform, partner organizations will be better able to report to each other, share best practice and further collaborate. This is something we are working closely on with a number of organizations nationally to help make happen.

Ultimately, West of England AHSN is expecting Verto to give them clear evidence and a historic record of the change they have delivered. They will use this to demonstrate their achievements, write case studies so they can share best practice and gain national recognition, in part by entering awards. This will help their work have a wider reach and greater impact.

To find out more about how Verto can help your health and care sector organization, please call us on 0844 870 8785 or message us here.


Verto Case Study: working with NHS Aylesbury Vale and Chiltern Clinical Commissioning Groups  

Verto Case Study: working with NHS Aylesbury Vale and Chiltern Clinical Commissioning Groups  

NHS Aylesbury Vale Clinical Commissioning Group (AVCCG) is federated with NHS Chiltern Clinical Commissioning Group (CCCG). They are among the 207 CCGs across England responsible for the planning and commissioning of healthcare services for their local area. Each CCG must assess its local needs, decide on its priorities and buy appropriate services.

CCGs have to regularly report on their plans and progress to NHS England, to their local Health and Wellbeing Board and to the public in their area. Their success is measured on how much they improve outcomes.

Aylesbury Vale and Chiltern CCGs are made up of 52 member GP practices over seven localities. They serve a population of more than 530,000 and have an annual budget in excess of £670 million.

Together the CCGs seek to: “Improve the quality of services provided, the experience of patients when using those services and most importantly to improve the health outcomes for the people we serve.”

They are both part of the Buckinghamshire, Oxfordshire and Berkshire West Sustainability and Transformation Plan (STP), which involves 27 health and care organizations: seven NHS CCGs, six NHS trusts and 14 local authorities. In June 2017 Buckinghamshire was announced as one of eight national areas to develop integrated working, known as an Accountable Care System.

What Aylesbury Vale and Chiltern CCGs wanted to achieve 

AVCCG and CCCG were using a manual process to manage their many projects and programmes, both within their own organization and for their work as part of the STP. This took up a lot of time and meant they had no way to see all the projects they were involved in or the progress and outcomes each project was making.

It was particularly time consuming for them to produce reports as they had to gather information from a number of places and that was often in different formats.

The CCGs wanted to make better use of their time and be able to more easily monitor and report on all their projects and programmes.

How we’re helping Aylesbury Vale and Chiltern CCGs achieve their goals 

We started working with AVCCG and CCCG in September 2016. After we’d set up Verto, we trained their project management office team (PMO) on how to use it and how to configure it suit their needs. The PMO then rolled the training out to staff across the CCGs. They went live with Verto in November 2016.

Because the PMO were able to configure Verto to meet their specific needs, AVCCG and CCCG now have a transparent system that allows them to see the lifecycle of all of their projects and programmes. They also have standard processes that all staff work to.

“With Verto being intuitive and configuration very straightforward, it has enabled us to create a common structured framework that supports project managers in the day to day running of their projects. Verto has very quickly become our central hub for all project information and the reporting ability within the system gives instant real-time data with one version of the truth.”

Elaine Baldwin, Programme Manager, AVCCG & CCCG

The benefits Aylesbury Vale and Chiltern CCGs are seeing

Verto has given AVCCG and CCCG the standard processes and visibility across projects and programmes they needed. This means they can easily monitor how each project and programme performs and measure the outcomes they achieve. They can also quickly and easily produce accurate reports, which they use to escalate and resolve issues with specific programmes as well as report on the financial savings they have delivered.

Prior to using Verto, AVCCG and CCCG had to use a number of different tools in different places to manage risk. Now they can use Verto to manage risk across all their projects, and on a corporate scale, as an integral part of their programme and project management work. This means staff only have to enter risks once, linked to their programmes or areas of work.

Now the PMO team produce a Verto update every week. This tells people what is going on with the current projects and programmes, has hints and tips to help users get the most from Verto and introduces new features, such as new reports that are available.

It can be difficult to ask people to adopt a new system and news ways of working. However, AVCCG and CCCG have found it easy to introduce Verto. They have worked directly with staff and have created a local user group so they can receive feedback and continue to develop their use of the system. Though Elaine Baldwin did stress that, “The support invested by our senior management team has been critical and instrumental in making Verto such a success.”

We continue to support AVCCG and CCCG. Together we are working towards having their version of Verto available to all the organizations involved in the Buckinghamshire Accountable Care System and eventually to the whole Buckinghamshire, Oxfordshire and Berkshire West STP. This will give them a standard management and reporting tool. To date, Buckinghamshire County Council and Buckinghamshire Healthcare NHS Trust are using it.

To find out more about how Verto can help your CCG, Accountable Care System or STP, please call us on 0118 334 6200 or message us here.


Verto Case Study: working with the City of Wolverhampton Council

The city of Wolverhampton lies at the heart of the Black Country and is one of three cities in the West Midlands region. The city and council are experiencing a period of unprecedented growth and transformation, highlighted recently when the City of Wolverhampton Council was awarded ‘Local Authority of the Year’ at the MJ Awards, 2017.

The council serves a population of around 250,000 across 20 wards. It has a mission to ‘work as one to serve our city,’ and a vision that by 2030 ‘Wolverhampton will be a prosperous and inclusive city that celebrates its diversity and heritage and plays its part on the regional, national and international stage.’

Like all local authorities, the City of Wolverhampton Council has a complex structure made up of the full council and its various committees, directorates and services.

The council works with a wide range of other organisations through several key partnerships, including the local strategic partnership for the area and the West Midlands Combined Authority.

It has to report regularly on its progress in delivering its plans, both within the council itself and to its various partners.

What the City of Wolverhampton Council wanted to achieve 

The City of Wolverhampton Council’s Projects and Programmes Team currently produces highlight reports on 59 projects and 32 workstreams. These are developed into an overall dashboard and shared monthly with the council’s wider leadership team.

Prior to using Verto the Projects and Programmes Team were preparing these reports manually. Now, with Verto, the process is automated, which makes best use of officer time and ensures information is prepared for senior managers in an efficient and cost-effective way.

How we’re helping the City of Wolverhampton Council achieve its goal 

When we started working with the council in 2015, we worked alongside the Projects and Programmes Team to configure Verto in line with their project management process, from a project’s initial proposal right through to its close.

We also worked with them to set up standard reports which can be produced at the press of a button.

“The team from TMI provided excellent customer service. They prioritised our change requests and are good at turning things round when we need them to – straight away if they can. And they use our feedback to help them develop Verto so we, and others, can get more from it.” 

Laura Palmer, Portfolio Delivery Manager, the City of Wolverhampton Council

How the City of Wolverhampton Council is benefiting from using Verto

Since using Verto the City of Wolverhampton Council has seen a number of benefits. Perhaps the most significant is that they now have a controlled management and workflow process across the council.

With Verto all the council’s programme and project data is in one place. This means the Projects and Programmes Team can support project managers and projects officers from start to finish. As Harpreet Riyat, the council’s Project and Resources Manager says, “Verto is very clear and easy to use. Everything is in front of you on one screen and it guides you through the whole process so it’s very easy to learn.”

The Projects and Programmes Team have established a bi-weekly Project Assurance Group (PAG). This has helped programmes and projects become more visible and made it easier for the group to establish links, find commonalities and break down barriers. As a result they have also been able to identify both financial and time savings.

The increased visibility of programmes and projects also makes it easier for the PAG to agree which proposals should proceed. And once projects are up and running, the Projects and Programmes Team can quickly and easily produce monitoring reports which show progress, outcomes and risks.

Because Verto is based in the cloud it allows for mobile working so staff can easily work on it where and when they need to. This also makes it easy for people to collaborate across partnership projects and programmes. They can then use Verto’s instant messaging tool to communicate with each other.

Harpreet Riyat also commented that using Verto has substantially reduced the Projects and Programmes Team’s need to use paper.

We continue to work with the City of Wolverhampton Council. Recently we supported their move to VertoPro and resolved small technical issues very quickly.

We are also due to set up and roll out a single sign-on which means users no longer need to log in to Verto with a user name and password. Instead Verto will automatically be available to them when they log on to the council’s system. This has removed a potential barrier to using Verto and encouraged more consistent use of the tool.

The Projects and Programmes Team would like to develop more intuitive reporting so are currently reviewing our latest reporting options. We will then configure the reports they’d like to use to suit their needs.

To find out more about how Verto can help your local authority please call us on 0118 334 6200 or message us here.


Verto Case Study: working with NHS West Cheshire Clinical Commissioning Group

NHS West Cheshire Clinical Commissioning Group (CCG) is one of 207 CCGs across England responsible for the planning and commissioning of healthcare services for their local area. Each CCG must assess its local needs, decide on its priorities and buy appropriate services. As local needs change, which they constantly do, CCGs must also adapt and respond to these changes.

 

CCGs have to regularly report on their plans and progress to NHS England, to their local Health and Wellbeing Board and to the public in their area. Their success is measured on how much they improve outcomes.

 

West Cheshire CCG serves a population of about 261,000 and has an annual budget of around £330 million. The CCG is made up of 35 GP practices from three localities each with 3-clusters. Together they work to secure high-quality, high-value healthcare that meets the needs of their local population. Their stated aim is: “Making sure you get the healthcare you need.”

 

What West Cheshire CCG wanted to achieve 

 

West Cheshire CCG wanted to improve their programme management systems. They also had the challenge of needing to deliver a balanced budget in 2016-17 and again in 2017-18.  This meant they had to have a rigorous financial recovery plan in place that detailed how they would find savings of around £10 million in each of the two financial years.  As such it was essential that the CCG could:

 

  • Work to consistent processes
  • Easily and accurately monitor projects
  • Easily and accurately report on outcomes
  • Plan with confidence
  • Make efficiency savings

 

In particular, the PMO team were under pressure. They were managing all the CCG’s projects manually on excel spreadsheets. This was time-consuming and did not allow for robust risk management or confident reporting on milestones.

 

How we’re helping West Cheshire CCG achieve their goals 

 

We started working with West Cheshire CCG in July 2016. By September they were able to start introducing Verto to individual project leads. By March 2017, everyone who needed to be was working on the new system.

 

We configured Verto in line with how the CCG works and to make it easy for them to transfer their project data. This meant that when staff logged on for the first time they could immediately see all their project documentation.

 

“The team from TMI really listen. They’re keen to fix issues and do so in a really short time. They’re open to new ideas and see opportunities for development rather than problems. This makes the whole process of introducing a new system much easier.” 

 

Reza Rahmani-Torkaman, Head of Programme Management Office, West Cheshire CCG 

 

The benefits West Cheshire CCG is seeing

The way Verto is set up makes it easy for people to follow project management best practice. As a result, the PMO team say that since moving to Verto everyone is working in a more calm, controlled and consistent way. This means there is no longer a pressure to find funds to expand the PMO team. And may have helped the CCG deliver their planned savings in 2016-17.

 

Because Verto is based in the cloud, CCG staff and members can now access their data wherever they are and whenever they need. This is supporting more flexible working and is something people have commented they appreciate.

 

CCGs have to measure their progress against national data. Because Verto gives the PMO team reliable and current data they can now measure their progress, project future outcomes and plan with more confidence.

 

As well as the PMO team, Verto also gives individual commissioning managers, the finance team and the business intelligence team easy access to their project data. This means they can manage risk, monitor and report on projects in a much more robust way.

 

We continue to support and work with West Cheshire CCG as they introduce new programmes of work and develop new practices. For example, in the future they intend to work in partnership with other organisations and across boundaries to deliver some major projects. Verto will make this collaborative working much easier for them.

 

To find out more about how Verto can help your CCG please call us on 0118 334 6200 or message us here.

 


Working with Bristol, North Somerset and South Gloucestershire STP

Verto Case Study: working with Bristol, North Somerset and South Gloucestershire Sustainability and Transformation Plan

 

Bristol, North Somerset and South Gloucestershire (BNSSG) Sustainability and Transformation Plan (STP) is one of 44 STPs across England working to improve health and care in their local area.

The BNSSG Sustainability and Transformation Plan is focused on three priorities:

  1. Preventing illness and injury
  2. Providing care closer to home
  3. Personalized care

Under each of these priorities is a programme of work and under each programme of work there are a number of specific projects - a total of 90 across the whole plan. Each priority, programme and project involves several partners.

 

The difficulties BNSSG STP was facing

As with many other health communities, the context for the STP is challenging. They are dealing with significant financial, performance and delivery issues. So, to deliver the scale of change and improvement required, they needed to take a transformational approach.

Due to the nationally set timescale, BNSSG had limited time to bring together its 15 partner organizations and start to design and deliver their plan.

Because they’re working on such a wide range of projects, the STP wanted to make it as easy as possible for all the partners to work together.

They also wanted their processes to help create openness, trust and ownership.

But, as with any partnership, they faced key difficulties, including:

  • Transparency
  • Engagement
  • Ease of communication
  • Consistency of approach
  • Effective monitoring and reporting
  • Achieving demonstrable improvement quickly

 

How we’re helping BNSSG STP overcome these difficulties

Because they were up against a tight timescale, the STP originally thought there wasn’t enough time to develop an online, shared, programme management service. As a result they considered, for example, paper-based reporting, even though with 90 projects this would be a Herculean task.

However, one of the partners already uses Verto so we were able to “piggyback” off this and create a specific platform for the STP. We worked closely with the PMO team and had a cloud-based service up and running for them in just three weeks.

“TMI were amazing with a can do attitude. They were really responsive and sent people when we needed them, including spending all day in a freezing cold room and a half day on the phone. They went from nothing to complete build in three weeks. The portal is amazing too and we’ve had loads of positive feedback.”   Ruth Hallett, Programme Manager, BNSSG STP

Now, Verto allows everyone working on the STP’s projects to access a common toolkit. This helps make sure they are all using the same language, processes and templates (to date the STP has more than 30 templates on the system). This helps the PMO do their job and makes it easier for people to adopt new ways of working.

For example, one project manager needed a stakeholder map for her project but had never created one before. With Verto she was able to download a template, guidance document and a completed example.

This made what could have been a daunting task quick and easy. In addition, she was able to upload her completed map to Verto where other team members have instant access to it.

This shared way of working also means reporting is standardized. This makes it easier for the PMO team to monitor progress and make comparisons across projects.

For example, they can see and understand where projects impact and depend on each other and so manage these relationships more effectively.

Verto has also highlighted where more than one project is trying to achieve the same results. This makes it possible to cut duplicate working and increase efficiency.

Verto’s document store is supporting collaboration across the partnership. All the STP documents are held in one place where all the partners have access to them. This means everyone can easily share information, be confident they’re looking at the most up-to-date version of every document and can clearly see what’s going on across the whole plan.

Verto has also made the STP contact list accessible to all the partners. This means people can easily see who is involved in each project and who they need to be communicating with. This helps the STP implement their feedback loop, where partners are encouraged to talk to each other, share information and comment where necessary.

 

The benefits the STP is seeing

After using Verto for only a few months, BNSSG STP is already seeing significant benefits.

For example, the online portal has created a shared place where partners work together to overcome difficulties and share good practice.

Consistent ways of working are helping the PMO monitor progress, identify risks and create accurate and useful reports.

And at executive level, the visibility Verto affords is helping people know where and when they need to intervene and where they can confidently leave things alone.

As Ruth Hallett said, “The right people are having the right conversations.”

We’re still working with BNSSG STP and are currently helping them use Verto to develop more detailed reporting and more proactively manage risk.

To find out more about how Verto can help your STP please call us on 0844 870 8785 or message us here.