TMI collects Your personal information
TMI is a provider of an online work collaboration and project management software, called Verto, that’s simple, smart, and secure.
The Service involves the storage of Data about an organisation or individual. That Data can include personal information. “Personal information” is information about an identifiable individual, and may include information such as the individual’s name, email address, telephone number.
TMI may collect personal information directly from You when You:
– register to use the Service,
– use the Service,
– contact the Verto support team, and
– visit our website.
You can always choose not to provide Your personal information to TMI, but it may mean that we are unable to provide You with the Service.
TMI may receive personal information from You about others
Through Your use of the Service, TMI may also collect information from You about someone else. If You provide TMI with personal information about someone else, You must ensure that You are authorised to disclose that information to TMI and that, without TMI taking any further steps required by applicable data protection or privacy laws, TMI may collect, use and disclose such information for the purposes described in this Policy.
This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, TMI identity, and how to contact TMI.
Where requested to do so by TMI, You must also assist TMI with any requests by the individual to access or update the personal information You have collected from them and entered into the Service.
TMI collects, holds, and uses Your personal information for limited purposes, and to provide You with the Service and any related services You may request. In doing so, TMI may use the personal information we have collected from You for purposes related to the Service.
– verify Your identity,
– administer the Service,
– notify You of new or changed services offered in relation to the Service,
– carry out marketing or training relating to the Service,
– assist with the resolution of technical support issues or other issues relating to the Service,
– comply with laws and regulations in applicable jurisdictions, and
– communicate with You.
By using the Service, You consent to Your personal information being collected, held and used in this way and for any other use You authorise. TMI will only use Your personal information for the purposes described in this Policy or with Your express permission.
It is Your responsibility to keep Your password to the Service safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change your password within the Service or via the “Forgotten Password” process.
TMI can aggregate Your non-personally identifiable data.
By using the Service, You agree that TMI can access, aggregate and use non-personally identifiable data TMI has collected from You. This data will in no way identify You or any other individual.
TMI holds your personal information on servers located in the UK
All Data, including personal and non-personal information, that is entered into the Service by You, or automatically imported on Your instruction, is transferred to TMI servers as a function of transmission across the Internet. By using the Service, You consent to Your personal information being transferred to our servers as set out in this Policy.
Currently our servers are located in the UK, primarily by Microsoft Azure in their UK South region, and Your personal information will be routed through, and stored on, those servers as part of the Service. If the location of our servers change in the future, we will update this Policy. You should review our Policy regularly to keep informed of any updates.
By providing Your personal information to TMI You consent to TMI storing Your personal information on servers hosted in the UK. While Your personal information will be stored on servers located in the UK., it will remain within TMI’s effective control at all times. The server host’s role is limited to providing a hosting and storage service to TMI, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, Your personal information.
TMI takes steps to protect your personal information
TMI is committed to protecting the security of Your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have that have Digital Certificates to ensure all Data transferred between You and the Service is encrypted.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.
We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
TMI only discloses Your Personal Information in limited circumstances
TMI will only disclose the personal information You have provided to entities outside the TMI Systems group of companies if it is necessary and appropriate to facilitate the purpose for which Your personal information was collected pursuant to this Policy, including the provision of the Service.
TMI will not otherwise disclose Your personal information to a third party unless You have provided Your express consent. However, You should be aware that TMI may be required to disclose Your personal information without Your consent in order to comply with any court orders, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.
The third parties who host our servers do not control, and are not permitted to access or use Your personal information except for the limited purpose of storing the information.
You may request access to Your personal information
It is Your responsibility to ensure that the personal information You provide to us is accurate, complete and up-to-date. You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at firstname.lastname@example.org.
TMI will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why. For example, it may be necessary for us to deny Your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process Your request in the manner You have requested. In some circumstances, it may be necessary for us to seek to arrange access to Your personal information through a mutually agreed intermediary (for example, the Subscriber).
We’ll only keep Your personal information for as long as we require it for the purposes of providing You with the Service. However, we may also be required to keep some of Your personal information for specified periods of time, for example laws required by financial reporting legislation.
In providing the Service, TMI utilises “cookies”. A cookie is a small text file that is stored on Your computer for record-keeping purposes. A cookie does not identify You personally or contain any other information about You but it does identify Your computer.
We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on Your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when You close Your browser) on the Website to, for example, track overall site usage, and track and report on Your use and interaction with our services.
You can opt-out of any email communications
TMI sends billing information, product information, Service updates and Service notifications to You via email. Our emails will contain clear and obvious instructions describing how You can choose to be removed from any mailing list not essential to the Service.
TMI will remove You at Your request
You are responsible for the transfer of Your data to third-party applications The Service may allow You, the Subscriber, or another Invited User within the relevant subscription to the Service to transfer Data, including Your personal information, electronically to and from third-party applications. TMI has no control over, and takes no responsibility for, the privacy practices or content of these applications.
TMI has a privacy complaints process
If You wish to complain about how we have handled Your personal information, please provide our Data Protection Officer (DPO) with full details of Your complaint and any supporting documentation:
– by e-mail at email@example.com
– by letter to Data Protection Officer, TMI Systems Limited, 8th Floor, Fountain House, Reading. RG1 7QE
Our DPO will endeavour to:
– provide an initial response to Your query or complaint within 10 business days, and
– investigate and attempt to resolve Your query or complaint within 30 business days or such longer period as is necessary and notified
– you by our Privacy Officer.
This policy may be updated from time to time
TMI reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website.
TMI will make every effort to communicate any significant changes to You via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy. Last updated: June 2023