Making ‘business as usual’ (BAU) work smarter, with Verto

Not all important work is classed as a project. 

Across public sector organisations, a huge amount of time and resource goes into Business as Usual (BAU) activities, and it’s these day-to-day tasks and ongoing operations that keep everything running smoothly. This work often sits outside the corporate PMO, involves fewer departments, and doesn’t need to pass through complex governance or structured workflows. 

However, just because BAU work isn’t a formal project doesn’t mean it should fall off the radar. 

At Verto, we know there is work outside of programme structures that deserves clarity, structure, and equal visibility, and that includes the everyday work happening across your organisation, right now. 

Why BAU Matters 

For many of our clients, BAU includes operational tasks that: 

• Don’t involve multiple corporate teams like HR or ICT 

• Require shorter, lighter workstreams 

• Need minimal governance 

• And are often tracked informally, or not tracked at all.

This creates blind spots in planning, reporting, and resourcing, and makes it harder to align day-to-day effort with strategic goals. 

How Verto Helps Manage BAU Work 

Verto allows you to track BAU activity in a way that suits you. Some of our clients track it within its own dedicated area, giving them the flexibility to: 

• Run BAU work outside formal project gateways while still using the tools that help teams stay on track 

• Assign and track resources, so you know what your teams are working on, even when it’s not tied to a project 

• Customise the structure of BAU workflows with simplified headers, dropdowns, and stage gates to suit non-project users 

• Separate BAU from full project governance while still using the same centralised system 

We’re also launching a dedicated BAU resourcing feature that will give even more visibility into non-project work, ensuring teams aren’t stretched across invisible or unsupported tasks. 

And from the very start, you can categorise new work as Major, Minor or BAU, meaning every initiative can follow the path that suits it best, right from the concept stage. 

Total Flexibility, One Platform 

Verto isn’t a one-size-fits-all system, it’s a flexible platform that supports all types of work. Whether it’s a complex transformation programme or routine BAU activity, you can manage it all in one place. 

With options like workspace licences, through Feeds, you can track risk, progress, and outcomes for BAU work just as clearly as you would for a formal project. That means no duplication, no gaps in insight, and a much clearer line of sight between the organisation’s strategic goals and the work that’s actually happening. 

Want to learn more about how Verto can help your teams do more with less? Book a demo today, or get in touch with our specialist team for more information on how we can help with your programme’s success.