Business Continuity

Built for continuity. Designed for resilience.

Verto supports organisations delivering complex programmes, projects and portfolios.

Our approach to business continuity, disaster recovery and service resilience is designed to minimise disruption, protect customer data and support the continued availability of the Verto platform.

Resilient Cloud Infrastructure Network with Shield

Service Resilience

How we support service continuity

Resilient cloud infrastructure

Verto is hosted within Microsoft Azure using a resilient, load-balanced architecture. Multiple servers support the service so that, if an individual server encounters an issue, traffic can be redirected to available infrastructure.

Backup and recovery

Customer databases are backed up using encrypted Azure recovery services, with redundancy built into the backup approach to support restoration following a significant disruption.

Continuous monitoring

The Verto service is monitored so that disruption can be identified quickly, investigated and responded to as part of our operational processes.

Business continuity planning

Our continuity and disaster recovery arrangements set out how incidents are managed, including communication, containment, investigation and recovery activities.

Incident Response

Prepared for the unexpected

Business continuity isn't just about recovering technology. It is about having clear processes in place before an incident occurs.

Verto's continuity arrangements are designed to provide a structured response to significant disruption. This includes identifying and containing incidents, coordinating recovery activity, communicating with relevant stakeholders and restoring normal service.

Recovery planning includes consideration of different disruption scenarios and the appropriate recovery objectives for each.

Our structured response

1 Identify and contain the incident
2 Coordinate recovery activity
3 Communicate with relevant stakeholders
4 Restore normal service

Testing

Tested, reviewed and continuously improved

Continuity arrangements are only useful if they work when they're needed.

Our business continuity processes include regular review and rehearsal, supported by representatives from across the business. Infrastructure failover and recovery processes are also tested as part of our resilience approach.

Business continuity planning is overseen internally, with independent assurance supporting our wider information security management approach.

Regular testing

Continuity and recovery processes are routinely rehearsed.

Resilient architecture

Verto operates on Microsoft Azure infrastructure.

Recovery planning

Defined continuity and disaster recovery procedures.

Security & Governance

Part of our wider approach to security

Business continuity sits alongside Verto's wider information security and risk management practices.

Our continuity and disaster recovery arrangements form part of the controls used to protect the confidentiality, integrity and availability of the Verto service.

Visit the Security Centre

Communication

Clear communication when it matters

If a significant incident affects the Verto service, communication forms part of our business continuity response.

Our processes are designed to support coordinated incident management alongside the technical work required to contain issues, investigate their cause and restore service.

How Verto compares